FAQ

Frequently Asked Questions

How do I know what policy is right for me?

By taking the time to understand your circumstances we aim to find the most suitable policy for your situation. Talk to a team member today and find out what policy is right for you.

Does my policy have a cooling off period?

Yes your policy will have a cooling off period. This period depends on the company you have the policy covered with.

How do I make a claim?

You can make a claim online anytime or contact a team member on 08 7200 3608.

What happens after I make a claim online?

One of our team members will be in contact with you within 24 hours from making your claim online.

How can I pay for my policy?

You can pay annually or we have options for premium funding where we can tailor the payment arrangement to best suit your situation.

Does my policy automatically renew?

You will receive a renewal notice which you can accept or decline.

What is my excess?

Your excess will vary depending on your specific policy. Refer to your policy or contact a team member on 08 7200 3608.

How long will it take to resolve my claim?

Every claim is different however we aim to resolve your claim as quickly as we can.

How do I find out how my claim is tracking?

You can contact a team member on 08 7200 3608 to discuss the status of your claim.

Can’t find the answer to your question?

Refer to our policy disclosure statements or contact a team member on 08 7200 3608.